Shipping policy

Last Updated: August 15, 2026

At Smilescape Dental Laboratory, we are committed to providing our customers with reliable and convenient delivery throughout South Africa.

Some of our products are fulfilled through third-party suppliers and international fulfillment partners. As a result, shipping times and delivery methods may vary depending on the product, supplier, warehouse, and destination.

Order Processing

All orders are processed after payment has been successfully confirmed.

Orders are generally processed within 1–3 business days.

Orders placed over weekends or South African public holidays will begin processing on the next business day.

Some products may require additional processing time depending on stock availability and the fulfillment supplier. If there is an unexpected delay with your order, we will notify you as soon as reasonably possible.

Shipping & Delivery

Shipping methods vary depending on the product and fulfillment location.

For products fulfilled through our third-party suppliers, the estimated delivery time is generally:

7–15 working days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

Product availability
Supplier processing times
Shipping method selected
Courier or logistics provider
Customs clearance
Your delivery location
Weather conditions
Public holidays
Unforeseen courier or logistical delays

Remote and outlying areas may require additional delivery time.

Shipping Coverage

We currently offer delivery to customers within South Africa.

At this time, international shipping is not generally available unless specifically stated on the relevant product listing.

Tracking

Where tracking is available, a tracking number will be provided once your order has been dispatched.

Tracking information may take several business days to become active after the parcel has been shipped.

Depending on the product and shipping method, your order may be delivered by different courier or logistics providers.

Multiple Products in One Order

If your order contains products from different suppliers or fulfillment locations, your items may be shipped separately and may arrive at different times.

You may therefore receive multiple tracking numbers and separate parcels for a single order.

This does not mean that any items are missing from your order.

Delivery Information

To help ensure successful delivery, please make sure that:

Your delivery address is accurate and complete.
Your correct contact number is provided at checkout.
Someone is available to receive the parcel where required.
Any special delivery instructions are clearly provided.

Smilescape Dental Laboratory cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

Customs, Duties & Import Charges

For products shipped from outside South Africa, the parcel may be subject to customs clearance, import duties, VAT, or other charges imposed by South African authorities.

Where applicable, these charges may be payable by the customer and are outside of Smilescape Dental Laboratory's control.

Customs processing may also affect the estimated delivery time.

Delayed, Lost or Damaged Parcels

If your parcel appears to be significantly delayed, lost, or arrives damaged, please contact us as soon as possible.

We will assist in investigating the matter with the relevant supplier, courier, or logistics provider.

For damaged packages, please retain the original packaging and, where possible, provide photographs of the parcel and damaged product so that we can assist with the investigation.

Please note that delivery estimates are not guaranteed and delays caused by couriers, customs, suppliers, weather, or other circumstances outside our control may occur.

Important Delivery Notice

By placing an order with Smilescape Dental Laboratory, you acknowledge that delivery times are estimated rather than guaranteed, particularly for products fulfilled by third-party or international suppliers.

We will always make reasonable efforts to ensure that your order is processed and delivered as efficiently as possible.